Customer Care Center

Our Customer Care Center representatives handle most points of contact from a centralized location. We pride ourselves on having your calls answered by a live person during business hours. You may contact us through telephone, live chat, secure online form or by mail. Telephone and Live Chat are only available during our normal business hours, 8:30 am - 5:00 pm EST.

Telephone Number

Toll-free: 1-877-777-9358

Live Chat

Every page offers access to Live Chat at the top of the page by clicking Online during normal business hours.

Secure Online Form

This convenient form allows you to submit your comment/question anytime of day through secure email. You may indicate whether you'd prefer to be contacted by email or phone. Click here to open the form.

Mailing Address

Citizens National Bank
ATTN: CNBBankDirect
PO Box 88
Bluffton, OH 45817