CNBBankDirect (CNBBD) will never send you an email asking for your sensitive personal informatio such as passwords, social security number, or credit card numbers. Click here to view a demo that explains the enhanced online banking security we offer.
A fraudulent (a.k.a. spoofing, imposter, or phishing) e-mail involves the mass distribution of "spoofed" e-mail messages with return addresses, links, and branding which falsely appear to come from a particular organization (such as a bank, insurance company, retailer or credit card company). These fraudulent messages are designed to fool the recipients into divulging sensitive personal data such as credit card numbers, bank account numbers and passwords, social security numbers, etc. Because these emails look "official," an average of 5% of recipients respond to them, resulting in financial losses, identity theft, and other fraudulent activity. It's often hard to detect a fraudulent e-mail. That's because the visible e-mail address of the sender often seems genuine (such as firstname.lastname@example.org), as do the design and graphics. But there are telltale signs to be aware of. For example, fraudulent e-mails often try to extract personal information from you:
A new form of phishing, known as Facebook phishing has materialized. In this scam, prompted by a Facebook message sent from a friend's account, users are sent to websites constructed to mirror Facebook's log-in page. They then enter an e-mail address and password. It perpetuates the scam by hacking into users' accounts and re-sending the link to their friends in a message simply labeled "Hello" that contains the link. This allows the hacker access to the Facebook user's friend list. Users should never click an unidentified link and should be vigilant about checking the web adress in the browser window. CNBBD will never message its fans with just a "Hello" in the subject line, nor will we ever ask for private information, such as a username or password through instant message or by email.
Fraudulent e-mail messages from sources claiming to be either CNBBankDirect or something with the Citizens name in the title have been reported. Fraudulent e-mails claiming to be from the FDIC have also been reported by our customers. We assure you that these messages have not compromised our systems or your accounts in any way. We take these incidents seriously and work with law enforcement agencies to investigate them.
If you ever receive suspicious e-mails claiming to be from CNBBD, please notify us right away.
CNBBD will never send you an e-mail asking for your sensitive personal information such as passwords, social security number, credit card numbers or other sensitive information.
If you're suspicious about the true identity of any website page, right-click on any open space on the page (not a link, graphic or text) and choose Properties from the pop-up menu. You'll see a box with the real address displayed. Imposter websites will likely have a long address and may contain 'cnbbankdirect', but to ensure you are visiting an authentic CNBBD site the beginning of the address should always appear like this http://www.cnbbankdirect.com. In certain cases there may be additional file info following the http://www.cnbohio.com such as http://cnbbankdirect.com/News.asp. This is still a legitimate CNBBD website page because the 'cnbbankdirect' immediately follows the 'http://www.'.
Never trust that the link address you "see" is the link you'll be connected to if you click on it. For example, you might expect that the link below will connect you to the FDIC website, however when you click on it you will see that what is displayed in the main message body is not what is programmed into the message code. If you click the example link below you will see that it is scripted to open a website for the American Cancer Society.
In a real phishing situation you might see http://www.FDIC.gov in your message body, but it would link you to a hoax website where you would be asked to divulge personal information. To avoid clicking on a suspicious link, you can roll your mouse over the link and see what is displayed in the bottom of your browser window.